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Case study in progress

User Experience Research @ Global Relay

Studying enterprise communication workflows and user behavior patterns

Global Relay case study cover image
Role
Quantitative UX Research Intern
Timeline
Sep 2024 - Dec 2024
Tools
RStudio, Dovetail, Figma, Miro

About Global Relay

Global Relay builds compliant communication, archiving, and eDiscovery software for regulated industries. Research helps teams understand complex enterprise workflows and improve how people find, manage, and act on information.

Quick overview

  • Supported research into enterprise communication workflows and user behavior patterns.
  • Helped synthesize qualitative and quantitative findings into product insights.
  • Worked with research artifacts such as discussion guides, surveys, usability findings, and behavioral data analysis.

Research methods

Quantitative UX researchBehavioral data analysisSurvey designUser interviewsUsability testingResearch synthesis